Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. We would like to show you a description here but the site won’t allow us. The multimedia socket has a coax options as does the virgin media socket. Chatter and natter. I sign up for vm broadband and I was offered self instalation kit . Home Phone. Excludes broadband faults and broadband network outages. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. There are multiple different branded wall boxes inside our flat but none. Received the kit and was excited to set up until I realised you need an ethernet wall socket. - 5156068. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. . how do I get an engineer out to resolve?. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). The first thing is to start making alternative arrangements for your internet connectivity. I'm a Very Insightful Person, I'm here to. 150 from a VM landline or 03454541111. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!No virgin wall socket in my house. My Virgin Media App. Just joined Options. Account - Cable. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You’ll know it’s ready when the white power light at the front of the Hub is on. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Connect the Hub’s power cable with the blue tab. No Virgin Media wall socket Go to solution. Don’t plug the power cable into a plug socket yet. Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. QuickStart, set up and connections. Kindly help me with a manned installation. Even sitting in the room above the router, the WiFi was dreadful. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Sometimes there is no wall box, just a trailing cable. Unscrew the connector from the wall box. I also have this other dual cable going to the Smart Hub. Best Add a Comment Throwaway-teemo • 2 yr. We would like to show you a description here but the site won’t allow us. 12-10-2022 18:51 - edited 12-10-2022 18:59. 1 ACCEPTED SOLUTION. £12. 11-11-2022 12:53 - edited 11-11-2022 12:58. Get the Hub ready by connecting the wires. 1. We all know and love the internet and TV services that can enter our homes through entry points. I found some other soket but I don'. can someone book an engineer for me asap? thanks [MOD EDIT: Subject title changed for clarity] a week ago | Posted in Home Phone. Thank you. We're here to help. Phone. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. . But there are 2 wires leading which can be plugged in the hub. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. I tried both the wires, it didn’t set up the WiFi. The box and cables may have been removed by the previous occupiers. I'm sorry to hear about the missing wall socket. May I know which one I can connect. I will need an engineer out as there is no longer a wall socket as it’s been removed by the previous owner. I have also checked outside and there is no box either on my property or on my boundary wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The cable going in will be a double. I’ve checked the external. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Can't find Wall Socket on 18-11-2021 13:36. Whichever is the most suitable. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. We all know and love the internet and TV services that can enter our homes through entry points. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Soumyjit. Virgin Media; My Virgin Media; Shop;. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Virgin Media; My Virgin Media;. Getting Connected with Virgin Media is easy when you have a wall socket. called the delivery team and they managed to book a technician for me. . The box does however have a hole in the bottom, through which i could see some. £8p/m extra or included with Gig1 or Volt. No Virgin Media wall socket on 16-10-2022 18:45. virgin media internal wall box. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. But i cant seem to find anywhere to book/contact and get someone to come fix thisWire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayQuickStart, set up and connections. No wall socket. Controlling your TV. The pre-install team number is 0800 052 1734. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. The answer is yes. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. 1. Trouble shooter. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Networking and WiFi. It is likely you will be waiting a few days. At least spell your title correctly jeezus . Sometimes there is no wall box, just a trailing cable. Hi, Same problem here. Post a photo of the "wrong" socket please. I have also checked outside and there is no box either on my property or on my boundary wall. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. 9. Security matters. There are multiple different branded wall boxes inside our flat but none. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. It feels like I need to just obtain a connector to enable the two to fit. 1 [or 192. Delivery 7 days a week. No TV. Forum TeamThe box and cables may have been removed by the previous occupiers. 0 Kudos. Mark as New; Bookmark this message; I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. 0 Kudos. Raised Rounded Profile. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Indeed, I just took further photos which may help illustrating. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Account - Cable. Please help. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Virgin Media; My Virgin Media; Shop;. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. But looking like you don't have an aerial in the flat if there are no other cables or wall plates anywhere in the flat. 100. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Hi. Learn more. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. Tudor. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. See where this Helpful Answer was postedThanks for your reply. The large Eurobell wall box is where you would connect. Any advise? Sometimes there is no wall box, just a trailing cable. There is no fibre socket in this house. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. Hi, I’ve just moved into a new flat (one of 6 in my building) and ordered the self set up WiFi box. It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. Back a step. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Ashleigh_C. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit between wall socket and hub. . Virgin Media; My Virgin Media. Back a step. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Account - Mobile. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. on 04-02-2023 11:17. I ordered self-install kit just to find out there is no Virgin socket in my new property. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Ashleigh_C. Follow these simple installation steps for your Virgin Media home phone set up. VM will usually only supply a Quickstart to a property that had VM previously. How do I book a manned installation and what is the usual wait time? I have to. 4 weeks ago. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. You should see a cable going through the wall and if you trace this inside, you should get the cable. I can't find anything that fits the white cable, I don't know if there's any alternatives to getting a wall socket installed, I can only find bt sockets and some random socket that I thought it would fit in. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. I just found a box in the closet which has a cable indicated as CABELCON 4. The wall socket has a thick plug bit. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. No wall socket for my broadband quick set up. My Virgin Media App. Tried to connect it but unfortunately there is no wall socket at all in property. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. 194. I’ve just been to the property but not sure these are the right sockets. We have the quickstart pack but sadly cannot get broadband set up and working. on 21-02-2023 17:48. Can someone come and set it up? 0 Kudos Reply. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Stream from Virgin Media. TEL1 on the hub should take on your. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. If you can't see anything obvious go. Security matters. May I know which one I can connect. The wall box may be branded with the logos of an old cable TV company (not VM). Router Plugin Port. provided, I shall give them a call tomorrow. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Virgin Media; My Virgin Media; Shop;. I'm currently renovating my living room, including the electrics. Will an engineer h. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Booking an engineer is easy with Virgin Media. 4. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. 3 Kudos Reply. Or if the other end of the white cable is in a more useful. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. I would love to help you get your service installed. on a domestic hub you look at the values thus. Hi there. . Virgin Media. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. There is this cable which I followed, it goes from the wall outside and then it is going up skywards. The only one I have is like this which does not fit a round plug. Follow these steps to install your virgin Media Broadband, TV and Phone service. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. on 30-12-2022 13:33. 01-02-2023 10:59 - edited 01-02-2023 11:00. It has two outputs on the left of the wall box. Tudor. Check your DMs btw. I can only find the TV socket. But I have no Virgin Media Wall socket in my house. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. We would like to show you a description here but the site won’t allow us. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you have signed up to. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Sorry to hear you don't have a VM wall socket. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. Any help please?Push the white cable (from the old Hub) into the back of the new Hub. . Second, you'll likely need a manned installation for your VM services. Wish this was made clearer when. Some properties do not have a wall socket, only a cable. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. Welcome to Virgin Media’s help and support page. Need wall socket. I cannot find a Virgin wall socket within my flat. Reply. Placed an order and the lady said we were eligible for quick start self installation. Options. Virgin Mobile. Connect the cable adaptor to the black banded end of the 3m isolator cable. Image below of the Virgin Media PSU Plug that connects to the coax. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI have broadband kit arriving on the 29th Dec, but no Virgin socket. Can anyone help please? Need. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. 388. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. --Hub 3. Account - Cable. We would like this to be re-located please into our living room on ground floor. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Account - Mobile. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. to be phone lines. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayThere should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Security. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Quickstart is the quickest and easiest way to setup our services. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. However, I do not have any of the specified wall sockets available. A couple of past examples are in the images below. Virgin Mobile. 03K; 1. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Some properties do not have a wall socket, only a cable. 0 KudosTrouble shooter. Pop the power cable into a nearby plug socket, and turn it on. 24 Inc Vat. Connect the cable adaptor to the black. Jack14102. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. Hi there @vmcusto1, welcome to our forum and thanks for your post. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I have received my quick start-up kit. Also tried the Ethernet, not. Socket should be on the underside. There is no fibre socket in this house. . The problem is the Hub is in my Study and the - 4964746. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Check outside for the omnibox (brown or grey) and trace the cables to the inside. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. It is actually a VM box but a very old one, even though it was still in use just over a month ago. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. No wall socket to connect. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . The new cables from your Quick Start kit will be push fit. Can a - 5057222 - 2Just like the other posts- I do not have a virgin media wall box. We would like to show you a description here but the site won’t allow us. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. Or if the other end of the white cable is in a more useful. In a lot of flats there is not a VM white wall box, sometimes just a coax wire coming out of the wall or a multi unit outlet. The metal box in photo 3 looks like a likely contender. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. @Soroosh1 wrote: Hi, I just received my hub. 2. Thanks! Regards, BilalWe've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. This new phone cable is then joined (either in the omnibox or through the wall) to the existing telephone socket downstairs. If you can get Quickstart, you can choose one of two delivery options. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. We would like to show you a description here but the site won’t allow us. No virgin media wall socket. QuickStart, set up and connections. 01K;I've just moved into a new property and received my Virgin Quick Setup kit. How can I arrange an installation with virgin media. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Best Regards, Elif. Can anyone please help me. Joining in Options. . 3 5 comments Best Add a Comment LayerTough • 1 yr. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. on 18-05-2022 19:55. Phone. Please help. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Kath_F. Hi rt001 . I've looked for an external box but cannot. I cannot find a Virgin wall socket within my flat. Security matters. My Virgin Media App. Is here anyone from the Virgin Media team who can get - 5378662No wall socket but wire from underneath floorboards. A wall box may be branded with the logos of an old cable TV company (not VM). The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. I'm a Very Insightful Person, I'm here to share knowledge, I don't. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Tried the virtual assistant but it didn’t prove helpful. Forum. We would like to show you a description here but the site won’t allow us.